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Chave Movel Digital (CMD)

Michael Reeve - 27-06-2019

Chave Movel Digital (CMD)

Members may have received e-mails about the new 'Chave Movel Digital' from SNS (Serviço National de Saude), to explain that they now have an option to login with the CMD or for Portuguese citizens with their Cartão Cidadão. The website for SNS, the Portuguese national health system (used mostly for booking appointments and for prescriptions), has now changed their system and the login that you used to use (utente number + password) can no longer be used. The login now must be done with the CMD.

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For foreigners this means that you must go to an Espaço Cidadão office near you and take with you your passport, fiscal number and mobile phone. The staff will register you for the CMD and issue a temporary PIN. That PIN must then be registered on one of the websites where login is possible with a CMD (for instance Portal das Finanças, Segurança Direct or SNS) and in that process you choose your own PIN. Usually the staff in Espaço Cidadão will also assist you with that on the spot.

However, there are problems with this process of registration of the temporary PIN in that at the moment it does not work for foreigners and for some reason the sites will not finalise the registration. We have spoken to several Espaço Cidadão offices and they all have the same problem, which is that foreign passport numbers aren’t being recognised for some reason. They have reported it to the authorities AMA (Agência para a Modernização Administrativa) but so far it has not been rectified.

We have also reported it to AMA by e-mail and we are waiting for a reply. As soon as we have more information we will send a ‘News from afpop’ e-mail and include information on our website.

This problem only exists with the health service and making appointments for the Centro de Saude on-line. Whilst some health centres MAY take bookings over the phone, some will not. This means that you may have to go to the Centro de Saude to make a booking, but you should try calling first to check.  


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