FS33E - 112 Call Script

The form is designed for you to record your important information, so please make sure that you don’t leave it on display – but keep it readily available where you can quickly access it. We suggest downloading a form for each member of the household. 

We recommend that once you have a completed form, you take the time to learn the pronunciations of any phrases that are difficult to remember and practice them from time to time. This may help you to remain a little calmer when an emergency happens and keep the stress levels down. 

Before we begin, remember:

• First you can ask if they speak English (Fala Inglês?) 

• In cases of falls or serious accidents, the victim must not be moved.

• Try to keep the victim awake by talking to them.

• Remove any dangerous items from the vicinity.

• Stay on the phone until they tell you that you can hang up. Do not hang up before this.

To find your GPS coordinates on a mobile phone; turn on location on your phone, go to the Maps app and press the ‘Centre’ icon, which is the small black compass circle with the dot in the centre. This will put your location in the centre of the screen, then hold finger on the location icon (Red pear shape) and the GPS coordinates will appear in the search box at the top of the screen. Make a note of these in the space provided on the form. *There is an example below showing the exact location of the afpop office.

The sections for ailments and allergies have space for you to record anything specific to your situation, so if they are not included in the glossary of terms and you need assistance with translating them to Portuguese, please contact the afpop office. Likewise with descriptions of landmarks, for example “the lane just after the green box next to the bus stop”. 

When connected to 112 state the type of emergency

• Medical emergency (Emergência Médica)

• Robbery (Assalto)

• Fire (Fogo)

This will help the operator to connect you to the right people.

Remember, try to remain calm and convey this to the injured person. We suggest learning how to say the important phrases in advance, including the directions to your house if it is difficult to find. If you’re confident with that it will help you to stay calm.

Now – you’re ready to Call 112 … but hopefully you won’t need to!

*You can use an on-line translator to help translating descriptions of landmarks, for example “the lane just after the green box next to the bus stop” or obtain your GPS location from google maps (as per example) but if you need assistance please contact the afpop office.

Explain what the emergency is:

My wife/husband is/has –    Minha esposa/meu esposo está/tem

The person is/has –                A pessoa está/tem

Man/Woman/Boy/Girl -        Homem/Mulher/Menino/Menina

My wife/husband has –   Minha esposa/meu esposo têm

* Location of afpop office example